Política de envío
Shipping options and prices are displayed at checkout, including Standard, 2-Day and Next Day delivery. We do not offer Sunday delivery. We cannot guarantee Monday delivery, as weather conditions sometimes prevent us from shipping over the weekend.
Please note that order processing time may be extended during holiday time periods such as Christmas (Nov-Dec) and Valentine’s (Feb).
Free Shipping promotion applies to orders delivering within the USA only.
2-Day and Next-Day Delivery
Our daily order cut-off for Next Day and 2-Day shipments is 12 Noon PST. Orders placed after 12 PM, will calculate as if the order were placed the following day. 2-Day and Next Day order and delivery times are calculated as Business Days (Monday-Friday). Saturday and Sunday are not considered business days. ChocoLab reserves the right to ship orders based on current transit weather conditions to ensure optimal product arrival. For this reason ChocoLab generally does not ship out items on Fridays so they do not sit over the weekend.
Local LA Messenger Delivery - Coming Soon
Starting in 2022 we will be working with a local messenger to offer delivery in the Los Angeles area. These services are usually more costly but they do guarantee arrival dates. Please contact us for an estimate.
Warm Weather Guarantee
Hot weather? Don't worry, we offer a No Melt Guarantee. Our order system monitors the temperatures where your package is being delivered, and we will pack your order with ice when necessary to ensure your chocolates arrive in perfect condition, no matter the weather.
Gift Messages
Please include your custom gift message in the cart area titled "Is this a gift?" You may need to add items to your cart to see this option.
General Shipping Information
Only USPS can deliver to PO Boxes or APO & FPO locations. For orders over $100 shipping to these locations, please contact us. ChocoLab is not responsible for shipping addresses entered incorrectly. Any additional costs or reshipments due to an incorrect address will be the responsibility of the customer.
We work hard to ship out all orders as quickly as possible. We process orders in the order they are received. Only Next Day and 2-Day orders are guaranteed to ship out in a specific timeframe, Standard Shipping & Free Shipping orders do not have a guaranteed delivery date. As our chocolates are handmade, large orders may require some additional processing time.
* ChocoLab is not responsible for delivery delays caused by the carrier, such as weather delays, mechanical delays, etc. Due to COVID-19, carriers are experiencing longer than usual delivery times. Please plan accordingly.
Please note that order processing time may be extended during holiday time periods such as Christmas (Nov-Dec) and Valentine’s (Feb).
Free Shipping promotion applies to orders delivering within the USA only.
2-Day and Next-Day Delivery
Our daily order cut-off for Next Day and 2-Day shipments is 12 Noon PST. Orders placed after 12 PM, will calculate as if the order were placed the following day. 2-Day and Next Day order and delivery times are calculated as Business Days (Monday-Friday). Saturday and Sunday are not considered business days. ChocoLab reserves the right to ship orders based on current transit weather conditions to ensure optimal product arrival. For this reason ChocoLab generally does not ship out items on Fridays so they do not sit over the weekend.
Local LA Messenger Delivery - Coming Soon
Starting in 2022 we will be working with a local messenger to offer delivery in the Los Angeles area. These services are usually more costly but they do guarantee arrival dates. Please contact us for an estimate.
Warm Weather Guarantee
Hot weather? Don't worry, we offer a No Melt Guarantee. Our order system monitors the temperatures where your package is being delivered, and we will pack your order with ice when necessary to ensure your chocolates arrive in perfect condition, no matter the weather.
Gift Messages
Please include your custom gift message in the cart area titled "Is this a gift?" You may need to add items to your cart to see this option.
General Shipping Information
Only USPS can deliver to PO Boxes or APO & FPO locations. For orders over $100 shipping to these locations, please contact us. ChocoLab is not responsible for shipping addresses entered incorrectly. Any additional costs or reshipments due to an incorrect address will be the responsibility of the customer.
We work hard to ship out all orders as quickly as possible. We process orders in the order they are received. Only Next Day and 2-Day orders are guaranteed to ship out in a specific timeframe, Standard Shipping & Free Shipping orders do not have a guaranteed delivery date. As our chocolates are handmade, large orders may require some additional processing time.
* ChocoLab is not responsible for delivery delays caused by the carrier, such as weather delays, mechanical delays, etc. Due to COVID-19, carriers are experiencing longer than usual delivery times. Please plan accordingly.
